Send a message in the app
- Open Support from the app’s available navigation.
- Under Issue type, choose App Issue for technical problems or Event Support for event questions.
- Describe the issue in the Message field.
- Tap Submit and wait for the confirmation that your message was sent.
What to include
Include the meeting name, the screen or feature involved, what you expected, and what actually happened. Include the wording of any error. Never include your password or verification PIN.
Can’t access the app?
Contact the registration team or use the contact details in your event invitation. They can help confirm your registration and direct you to the appropriate support contact.
A support message fails to send
Check your connection and try again. If the app says your session has expired, sign out and sign back in before retrying.