Try these steps

  1. Check that other websites or apps can connect to the internet. If venue Wi-Fi requires a sign-in page, complete it in your browser.
  2. Switch between Wi-Fi and mobile data if both are available.
  3. Return to the affected screen and refresh where that option is offered, or leave and reopen the screen.
  4. Close and reopen the app. Check your app store for an available update.

Live content is still missing

Confirm that you opened the correct meeting or session. Polls, slides, and other live activities depend on the organizer starting or publishing them.

Get more help

Use the app’s Support screen and choose App Issue. Describe what you were doing, what happened, and any error message. If you cannot sign in, ask the event registration team for assistance.